Questions and answers

No. There's no account to set up and no password to remember. You just check out as a guest with your name, contact details and vehicle information.

Most of our customers order one security system for one vehicle, and because we install everything ourselves rather than posting it out, there's no delivery address book or order tracking to manage. Treating every order as a fresh, complete order keeps things simple and means we always have your up-to-date details for that installation.

Yes. Every price on our website includes professional installation by our own technicians, at your home or workplace. There are no hidden fees or call-out charges on shop orders.

The only exception is our dash cam installation service for cameras you've bought elsewhere, where the price shown is for the installation itself and is paid on the day.

Shop orders are paid securely online at checkout, by debit or credit card, Apple Pay or Google Pay where available, or with Klarna to spread the cost.

• Dash cam installation (your own camera): nothing to pay online. You pay on the day, by cash, card or bank transfer.
• Reversing camera kits: once we've confirmed your vehicle is compatible, we send you an invoice to pay in full by bank transfer (or card if you prefer) before we book you in.

Yes. Payments are handled by Stripe, one of the world's leading payment providers. Your card details go straight to Stripe over an encrypted connection. We never see or store your card details.

Yes. Choose Klarna at checkout to see the options available to you, including interest-free instalments. Klarna runs its own quick eligibility check, and your agreement for the payments is with Klarna.

Yes. As soon as your payment goes through you'll receive an order confirmation email with your order number and everything you've ordered. Keep it handy, as it's your receipt.

No. We don't sell products for self-fitting. Everything is supplied and brought to your installation by our technician, which is how we can guarantee the product and the installation together.

Of course. Just make sure the vehicle details are right and that you have the owner's or company's permission for the installation, as we'll need that before we start.

Yes. We supply and install far more than we list online. Send us a message or call us on 0800 321 3621 and we'll recommend the right option for your vehicle.

Here's how it works:

• You order and pay online. You'll get an order confirmation email straight away.
• We call you. Within 24 to 48 hours one of our team will call to check your vehicle details and agree a date, time and place for the installation.
• We confirm by email. You'll receive a booking confirmation with your installation date and time.
• We install it. Our technician arrives with everything needed, installs the system, and shows you how to use it.
• All done. We'll email to confirm your installation is complete, and we're always here if you need anything.

We come to you, at your home, workplace or another address that suits you, as long as there's safe access to the vehicle. We'll agree the location with you when we call to book.

Installation dates start from about a week after ordering, and most installations are completed within two weeks. We'll always offer the earliest date we can when we call.

It depends on the product and the vehicle. Most installations are completed within a few hours. We take care to leave a neat, factory-style finish with no visible wires.

Yes, a responsible adult needs to be present for the installation, with the keys, so we can check everything works and show you how to use it.

Please make sure the vehicle is roadworthy, accessible and parked where we can safely work on it.

Yes. You can reschedule once free of charge with at least 48 hours' notice. Just call us or reply to your booking email.

A missed appointment, or a cancellation at very short notice, may incur a rebooking charge of up to £60 where we've incurred genuine costs, as set out in our Terms & Conditions.

If the weather or anything else makes it unsafe to work, we'll rearrange at no cost to you. We'll always let you know as early as we can.

No. Our installations are carried out to professional standards using approved methods that don't affect your vehicle's warranty.

Yes. Every installation comes with a 12-month labour and workmanship warranty. The products also carry their manufacturer's warranty, and if anything goes wrong we'll help you with that too.

Yes. Our technician will talk you through your new system before they leave, including any app set-up, so you're confident using it.

Yes. We install dash cams you've already bought, in Barnsley, Derby, Doncaster, Nottingham, Rotherham, Sheffield, Wakefield and Worksop. Choose your area in the shop, pick front or front and rear, and send us your details. There's nothing to pay online.

Prices for each area are shown on its booking page, depending on whether it's a front camera or front and rear. You pay on the day once the job's done, by cash, card or bank transfer. There's no deposit.

• Your dash cam and all the parts that came with it, including the mount and cables.
• A memory card, ideally the one recommended for your camera.
• A hardwire kit, if you want parking mode (see below). If you're not sure, ask us when we call to book.

Yes, if your camera supports it. Parking mode lets the camera record when motion or an impact is detected while the vehicle is parked. We'll wire it safely to a constant power supply with a neat, hidden finish.

We'll check your camera with you once it's installed. We can't be responsible for faults with a camera we didn't supply, but we'll always do our best to help you work out what's wrong.

Possibly. Get in touch and let us know where you are, and we'll see what we can do.

If you haven't bought one yet, it's worth a look. Dash cams from our shop include installation, and we guarantee the camera and the installation together.

Our reversing camera kits are vehicle specific and connect to your vehicle's own factory screen, so the rear view appears on the display you already have, with a factory-style finish.

Use the quote form on the reversing camera page. Tell us about your vehicle and, if you can, send a photo of your current screen. That helps us check compatibility quickly.

We'll check your vehicle and screen, then come back to you with a price.

Vehicles of the same model can come with different screens and software. A photo of your display tells us exactly what you've got, so we can make sure the kit will work before you pay anything.

Once you're happy with the price, we'll send you an invoice by email. You confirm the order online, then pay in full by bank transfer, or by card if you prefer. As soon as payment arrives, we confirm your installation date.

We'll tell you before you pay anything. If we can't find a kit that works properly with your vehicle, we won't sell you one.

It varies by vehicle, but most are completed within a few hours. We'll give you an idea when we confirm your booking.

Modern car theft is more sophisticated than ever. Thieves use key cloning, relay attacks and electronic hacking to take vehicles in seconds. An immobiliser, tracker or alarm adds a powerful extra layer of protection, and can help deter thieves in the first place.

Thatcham Research sets the security standards many UK insurers recognise. Thatcham categories such as S5 and S7 describe what a tracking system does. Some insurers require a specific category on certain vehicles, so it's worth checking your policy.

We recommend it. Many insurers recognise approved systems such as Thatcham-rated trackers and immobilisers, and telling them could help with your premium or support a claim.

Trackers need a monitoring subscription for live tracking, alerts and theft response. The subscription options for each tracker are shown on its product page, and you choose one when you order. Subscriptions are paid up front as part of your order.

Renewals and any subscription refunds are handled directly with the tracker manufacturer.

Our trackers work across the UK and in most of Europe, and you can see your vehicle live in the app with instant alerts for movement, towing or tampering.

Usually, yes. The Ghost can normally be removed and reinstalled in another compatible vehicle. Just get in touch when you change cars and we'll arrange it.

Please get in touch as soon as you can. Our Terms & Conditions are there to protect both of us, but honestly, we'd always rather sort things out. Most issues are resolved quickly with a phone call.

Call us on 0800 321 3621, reply to any of our emails, or send us a message. We'll listen, look into it properly and put it right wherever we can.

Yes. You can cancel for any reason, free of charge, up until we've called you and arranged your installation date. We'll refund you in full.

After your installation is booked, please talk to us as soon as you can. We'll always try to help, and your statutory cancellation rights are never affected. A rebooking charge of up to £60 may apply only for a missed appointment or a cancellation at very short notice, as set out in our Terms & Conditions.

Let us know as soon as possible. We can usually move the installation to your new vehicle if the product is compatible. If not, we'll talk you through your options, including your cancellation rights.

Products made or ordered specifically to your specification may be exempt from the statutory right to cancel. If that applies to your order, we'll always tell you before we place it.

We process refunds as soon as they're agreed. Card refunds usually show within 5 to 10 working days depending on your bank. If you paid with Klarna, the refund is taken off your Klarna balance.

Occasionally, yes. We may need to postpone or cancel an order, in whole or in part, because of circumstances outside our reasonable control. These include illness or injury, severe weather, supplier delays or stock shortages, product recalls, a product proving incompatible with your vehicle, safety concerns at the installation site, or other events of force majeure.

If that happens, we'll tell you as soon as possible and offer you the next available date or a full refund of anything you've paid for the affected products and services, whichever you prefer.

We also reserve the right to decline or cancel an order before installation, for example where a product has been listed at the wrong price by mistake. In that case you'll receive a full refund.

Contact us straight away. Your installation is covered by our 12-month workmanship warranty, so if it's down to our work we'll come back and put it right. If it's a product fault, we'll help you with the manufacturer's warranty.

Nothing in these FAQs or our Terms & Conditions affects your statutory rights under UK consumer law. If you're unsure about anything, just ask us.