These Privacy Terms set out how ES Auto Installations (“we”, “our”, “us”) collects, uses, and protects the personal information of customers and website users. By using our website, making a purchase, or booking an installation, you agree to the practices described in this Privacy Policy. This policy should be read in conjunction with our Cookie Policy and Terms & Conditions and explains your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.1. ES Auto Installations (“we”, “our”, or “us”) provides professional vehicle security, tracking, and installation services across the United Kingdom.
1.2. We are committed to protecting the privacy of all personal information you provide to us in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.1. Identity and Contact Details, including name, address, telephone number, and email address.
2.2. Vehicle and Installation Details, including make, model, registration number, and installation location.
2.3. Payment Information, processed securely via our payment providers, Stripe and Klarna.
2.4. Technical Data, including IP address, browser type, device information, and website usage collected through cookies and analytics tools.
2.5. Communications, such as emails, messages, and chat box interactions.
2.6. Subscription Data for tracking services, including Eco Trak, Meta Trak, Moving Intelligence, and ScorpionTrack.
3.1. Directly from you when you place an order, book an installation, or contact us.
3.2. Automatically via cookies and website analytics when you visit our site.
3.3. Through third-party subscription providers as necessary for vehicle tracking services.
4.1. To process and fulfil orders and installations.
4.2. To issue confirmations, invoices, and warranty documentation.
4.3. To provide customer support and respond to enquiries.
4.4. To enhance website functionality, services, and marketing activities.
4.5. To manage payments securely and prevent fraudulent activity.
4.6. To comply with legal, accounting, and tax obligations.
5.1. We only share personal data where necessary to deliver our services, including:
• Stripe, for payment processing;
• Klarna, for finance and payment options;
• Website developers and hosting providers, for secure site maintenance;
• Chat Box providers, for customer support;
• Subscription providers, for activation of tracking services;
• Analytics providers, for performance and marketing insights.
5.2. All emails are transmitted via SSL-encrypted servers.
6.1. Appropriate technical and organisational measures are in place to protect your data, including SSL encryption, secure hosting, and restricted access.
6.2. Installation addresses may be temporarily stored in navigation systems for service delivery and are deleted immediately following installation.
7.1. Personal information is retained only for the period necessary to:
• Complete the installation;
• Manage warranty obligations (12 months from installation);
• Comply with statutory, accounting, or tax requirements.
8.1. You may request access to your personal data.
8.2. You may request the correction or deletion of your data.
8.3. You may withdraw consent or object to processing.
8.4. You may request data portability.
8.5. Complaints can be lodged with the Information Commissioner’s Office. Requests may be sent to info@esauto.co.uk.
9.1. Where personal data is transferred outside the UK, we ensure it is protected through recognised adequacy decisions or standard contractual clauses.
10.1. This Privacy Policy may be updated periodically. The most recent version will always be available on our website.
If you have any questions regarding this Policy or our use of your personal information, please contact us:
We use cookies to keep the shop running and to measure usage. See our Privacy Policy.
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